CRM Team Global Limited and CRM Team Innovation Private Limited (‘Company’, ‘we’, ‘us’ or ‘our’) is committed to preventing slavery and human trafficking violations in its own operations, its supply chain and its products. We have zero-tolerance towards slavery and require our supply chain to comply with our values.

Introduction

This Modern Slavery and Human Trafficking Statement is a response to Section 54(1), Part 6 of the Modern Slavery Act 2015 and relates to actions and activities for the financial year ending 31 January 2024.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

The Company has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.

We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.

Organisational Structure

CRM Team Global Limited has business operations in the United Kingdom. CRM Team Innovation Private Limited (a majority-owned subsidiary of CRM Team Global Limited) has business operations in India.

We operate in the internet technology sector providing advisory, consultancy and software development services.

We work with a small number of key direct suppliers who provide us with services and outsourced business processes, IT software and marketing services.

Details of our services and further information about the Company can be found on the following websites:

• Homepage

• https://flexpricer.com

• 00 Home Page

• Free Apps for Salesforce Administrators

Due Diligence

As part of our efforts to monitor and reduce the risk of slavery and human trafficking occurring in our supply chains, we have adopted internal supplier audits including due diligence procedures that aim to:

• Identify and action potential risks in our business and supply chains

• Monitor potential risks in our business and supply chains

• Reduce the risk of slavery and human trafficking occurring in our business and supply chains

Risk and Compliance

The Company has evaluated the nature and extent of its exposure to the risk of slavery and human trafficking in its UK and India supply chain by reviewing on a regular basis all aspects of the supply chain based on supply chain mapping.

We do not consider that we operate in a high risk environment because the majority of our supply chain is based in the UK and in low-risk industries, such as internet software and services.

Our entity in India operates in a low-risk industry and with a limited supply chain that largely relies on our UK entity.

We do not tolerate slavery and human trafficking in our supply chains. Where there is evidence of failure to comply with our procedures by any of our suppliers, we will require that supplier to remedy the non-compliance immediately. Should the supplier not remedy the non-compliance immediately, we will seek to terminate our relationship with that supplier.

Effectiveness

We cannot say with any certainty how effective the steps we are taking have been in ensuring that slavery and human trafficking is not taking place in our supply chains. As part of our work for the next financial year, we will be considering how best to monitor the effectiveness of the actions taken.

This statement was approved by the board of directors.

Matthew Day, Director
CRM Team Global Limited
CRM Team Innovation Private Limited